The message on screen says your sign-up details did not match an account, even though you just registered. The most common cause is a mismatch between the details you entered and the verification data the casino holds, such as a date of birth or address typed slightly differently.
Account locked or login refused after failed attempts
You type your email and password, press the login button, and the page returns you to the form with a warning that the data is wrong or the account is locked.
- You typed the email with a different case or a missing character than at sign-up.
- The password was saved with a capital letter or a number the keyboard did not register.
- Several wrong attempts in a row triggered a temporary lock.
- The account is still unverified, so the system holds back the session.
- An old browser tab or a stale cache keeps sending old details.
- Type the email address by hand instead of letting the browser fill it.
- Switch the keyboard to plain text so no symbol is inserted by autocorrect.
- Retype the password slowly and check that caps lock is off.
- Open a fresh private window in your phone browser and try once.
- Clear the cache and cookies for the casino page if the warning repeats.
- Try a different network, because a weak mobile connection can cut the request.
- Stop retrying if the lock message appears, since more attempts extend it.
- Wait for the lock to lift before you attempt the login again.
- Prepare a photo of your ID in case the account needs verification.
- Match the name and date on the ID exactly to the sign-up details.
- Send one message to support with your registered email and a screenshot of the warning.
Contact support once the lock has lifted and the login still fails with the same warning.
A deposit or withdrawal declined by a limit
The cashier shows the amount as refused and points to a limit on the account or the payment channel.
- The amount sits above the maximum the cashier accepts in one request.
- You already reached a daily or weekly cap on the account.
- Your payment provider applies its own ceiling on the transfer.
- The bonus balance is mixed with real money, and only one part can move.
- The account is not fully verified, so larger requests are held.
- Split the deposit into a smaller amount and send it in one request.
- Choose a different payment channel in the cashier if the current one refuses.
- Leave the bonus balance out of the request and move real money only.
- Complete the verification steps before you send a larger amount.
- Try the request again after a quiet period if a cap was reached.
- Use the withdrawal option that returns funds to the source of the deposit.
- Enter the amount without spaces or symbols that the form may misread.
- Confirm that your balance covers the amount plus any fee the method adds.
- Keep the request open until the cashier shows a confirmation, then wait.
- Save the reference number the cashier shows after a refused request.
- Ask support for the exact limit that blocked the request, quoting that number.
Contact support when the same small amount is refused with no visible reason.
Welcome bonus and free spins missing after sign up
You finish registration and land on the lobby, but the welcome offer or the free spins are absent from the balance and the bonus page.
- The sign-up form was missing a bonus code, and the offer needs one.
- The first deposit was made before the offer was activated on the account.
- The deposit amount sits below the level the offer requires.
- The account is not verified, so bonus credit is held back.
- The offer was already claimed once on this account or household.
- Open the bonus section and refresh the page once to see the current state.
- Check that the welcome offer is marked as active rather than pending.
- Enter the code in the bonus field before you send the qualifying deposit.
- Repeat the first deposit with the correct code only after support confirms it counts.
- Confirm that your deposit cleared the minimum the offer asks for.
- Finish verification so the bonus can be released to the balance.
- Use a single account, since a second sign-up voids the offer.
- Visit Madslots sign up and start the sign-up from the official page to avoid a stale link.
- Take a screenshot of the offer text you saw at sign-up.
- Note the date and amount of the qualifying deposit.
- Send both to support with your registered email and ask for a manual review.
Contact support when the offer shows as active but the credit never appears after verification.
Money left the bank but the casino balance is empty
The bank app shows the payment as completed, yet the casino balance stays unchanged and the transaction list has no matching row.
- The payment is still in transit between the bank and the casino.
- The deposit went to an old account detail stored by the provider.
- The cashier request timed out and the confirmation never reached the casino.
- The payment was sent with a reference that does not match your account.
- A pending verification step holds the incoming amount.
- Wait before you retry, because a second deposit can double the charge.
- Copy the reference number from the bank statement.
- Open the transaction history in the cashier and search for that reference.
- Refresh the balance once in a fresh phone browser window.
- Compare the amount and currency digits between bank and cashier.
- Confirm that the payment method matches one you used before on this account.
- Finish verification if the account still shows a pending status.
- Keep the bank confirmation as a file or screenshot.
- Send support the reference, the amount and the time of the payment.
- Do not start a chargeback while the case is open, since it freezes the balance.
- Answer support questions about the source of funds promptly.
- Use the same payment route for the next deposit once the case closes.
Contact support once the bank confirms the payment is complete and the reference cannot be found on the account.
Register with the same name, date of birth and address you use at your bank, and finish verification before the first deposit; that single habit prevents most login, limit and bonus problems at the start.